the answers that cover most of what we're asked. for anything else, the fastest route is 'send feedback' inside the app: it attaches the app's log tail and settings summary, so we can see what you see. email works too.
your key was made the moment square confirmed the payment, so it's on your account page right now: sign in at afterslate.com/account with the email address you bought with (we email you a 6-digit code; there's no password). every key you own is listed there, with a copy button.
the email itself can land in spam or promotions; search for 'anchor point studio'. if you'd like it sent again, use 'email me my keys' on the sign-in page.
typed a different address at checkout? sign in with that one. if you can't work out which, email [email protected] from the address you'd like the key on, with the last four digits of the card and the day you paid, and we'll move it.
our installers aren't code-signed, so windows may say it doesn't recognize the app. choose 'more info' and 'run anyway', but only for an installer you downloaded from your account page.
that prompt shows because the installer isn't code-signed. it isn't a problem with the file: the app checks every update against our own signed update list before it installs it. if you got the installer anywhere other than your account page, stop and email us.
ae depth tool also asks for admin rights (a uac prompt) because after effects plug-ins live under program files. that prompt names no publisher, for the same reason.
an app you bought runs on 3 machines at a time; the suite runs on 10, and a pc counts once however many suite apps it runs. the limit is on pcs signed in, not on installs, so freeing one is a click: open your account page, find the key, and sign out the pc you're not using. the seat frees up right away and the new pc activates on its next try.
things that count as a new machine without looking like one: reinstalling windows, a new ssd with a fresh windows on it, a new pc with the same name. uninstalling the app doesn't sign a pc out. each pc is listed by its computer name, and you can rename it there so you know which is which.
ae depth tool: every render node that renders with it counts as a machine. aps encode: a render box running the command line counts as a machine too.
no. each app checks its license online now and then and keeps working offline for up to 30 days between checks. after 30 days without a check it asks you to go online before it starts new work. it never stops work that's already running. a card mid-copy finishes, a clip keeps playing, a batch completes, a render completes.
if you know a machine will be offline for a long stretch, open the app once while it's online before you go; a check lasts 30 days from then. 'check now' is in the license box of every app (ae depth tool: in options). if a pc can never go online, email us and we'll sort something out by hand.
what the check sends, and nothing else: your key the first time, then a signed token, the app's name and version, your windows version and a machine id. the license page lists it exactly: afterslate.com/license
every 1.x update is included with an app you bought, for good. it tells you when an update is ready and installs it when you close the app. aps ingest does it when the window is closed to the tray and no card is copying. ae depth tool is different: it tells you when an update is ready. download it from your account page. close after effects and run the installer.
the newest build you're entitled to is always on your account page too, so a fresh install on a new pc starts current. each update is signed by the same publisher and checked before it runs. we don't promise a way to roll back; if an update gives you trouble, use 'send feedback' and we'll fix it rather than have you go backwards.
the suite gets every update to every suite app while it's paid, and new suite apps appear on your account page the day they ship.
yes. within 14 days of buying, no questions asked. ask on your account page or email [email protected]. a refunded license stops working.
the money goes back to the card you paid with; square handles the timing, usually a few business days. the app's pcs are signed out and it goes back to its key box. your files are never touched.
the suite: a refund within 14 days covers the payment you've just made. after that, cancel on your account page instead: nothing more is charged and it keeps working to the end of what you've paid for. if you dispute a charge with your card company instead of asking us, the key is paused while the dispute runs; asking us is quicker.
we can't take orders from the eu or uk yet. email [email protected] and we'll tell you when we can.
you pay once and the app is yours. every 1.x update is included, forever, on 3 machines at a time. there's nothing to renew and nothing to cancel. if we ever release a paid 2.0, that's a new purchase with a discount for owners, and your 1.x keeps working. your key is emailed to you and always on your account page.
from your account page, any time, in one click. it keeps working until the end of the period you've paid for, and nothing renews after that. if a renewal payment fails, it keeps working for 7 days past the end of the paid period while the card is retried.
through square, on our checkout page. your card goes straight to square; we never see or store the number. one checkout covers everything in your cart, apps and the suite together.
there's no trial. buy it, try it on your own footage, and if it's not for you, ask for a refund within 14 days.
the fastest way: 'send feedback' in the app. it's in the title bar in aps ingest and aps player, on the toolbar in aps encode, and in options in ae depth tool. it attaches the log tail and settings summary we'd otherwise ask you for, and you can tick 'i'd like a reply'.
email: [email protected]. we answer within 2 business days. the people who built the apps read it.
there's no phone line and no chat. the full terms are on the license page: afterslate.com/license